Business Support Lead – Healthcare & Medical Devices

Key Responsibilities

Bring together business plans, reports and explanations prepared by the relevant teams and organize them for management review.
Check that agreed inputs have been received and follow up with responsible teams where information is missing or unclear.
Following management reviews, record agreed decisions, action owners and deadlines, monitor progress, and escalate delays.
Coordinate the planning and performance review process while ensuring that operational decisions, corrective actions and business results remain the responsibility of the relevant leaders and functional heads.

Support product launches, exhibitions, conferences, market research, competitor analysis and business development initiatives.

Attend management, sales, commercial, operational and other applicable meetings.
Prepare and circulate meeting minutes and maintain the Management Action Tracker.
Follow up with action owners on agreed deadlines, flag overdue actions and escalate delays.

Prepare agreed dashboards and reports using information provided by the relevant functions.
Highlight performance variances, trends, risks and decisions requiring management attention.
Contribute to the wider Business Intelligence (BI) function within an agreed scope.

Coordinate with relevant teams to establish business objectives, meeting requirements and briefing materials.
Communicate travel and logistical requirements to secretarial staff for necessary arrangements.

Coordinate visits by foreign principals, suppliers and strategic business partners, including itineraries, meetings, site and customer visits, accommodation, transportation, hospitality and follow-up actions.
Work with relevant teams to establish visit objectives, identify participants, agree on agendas and determine the information to be shared.
Prepare briefing materials, record meeting decisions and follow up on agreed actions.

Draft and track official correspondence using input provided by the relevant functions.
Coordinate with the responsible functions to ensure the accuracy of technical and commercial content.
Ensure correspondence is issued only after approval by the authorized approver or signatory.

Facilitate information sharing between teams, address handover gaps and coordinate agreed actions.
Maintain and improve existing reports and trackers, creating new ones where necessary.
Support effective coordination while ensuring that functional heads retain responsibility for their respective functions and decisions.

Identify gaps in existing processes and support agreed reporting automation and process improvement initiatives.
Coordinate with Projects/Process Development teams and system owners to ensure alignment and avoid duplication of initiatives.

Bachelor's degree in Business Management, Business Administration, Marketing, Finance, Supply Chain, Healthcare Management or a related discipline.
A professional qualification in Business, Management, Marketing, Finance or a related field will be an advantage.
Strong analytical, commercial and communication capabilities.
Strong proficiency in Microsoft tools, AI tools and business productivity tools.

Minimum 5–8 years of relevant experience in business support, commercial operations, business analysis, sales operations or management coordination.
Experience within the Healthcare, Pharmaceutical, Medical Device or Surgical Products industry will be strongly preferred.
Proven experience in management reporting, business analysis and cross-functional coordination.
Experience in coordinating management meetings, preparing minutes and tracking action items.
Experience in drafting formal business correspondence.
Experience in preparing business agendas, briefing materials and follow-up arrangements for meetings or visits.
Exposure to foreign principals, suppliers or international business partners will be an advantage.
Demonstrated ability to work with senior management and multiple internal and external stakeholders.

Strong business acumen, commercial awareness, financial understanding and analytical thinking.
Good planning, forecasting, problem-solving and execution skills.
Strong cross-functional coordination, stakeholder management and follow-up discipline.
Excellent written communication, professional letter drafting and presentation skills.
Advanced Excel and PowerPoint skills, along with dashboard development experience. Knowledge of ERP, CRM or Power BI will be an advantage.
High attention to detail, professionalism, confidentiality, reliability and results orientation.

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