Freight Forwarding Sales Executive
- Sri Lanka
Job Purpose
The Freight Forwarding Sales Executive will be responsible for developing new customer relationships, managing existing customer accounts, identifying business opportunities, and supporting the growth of freight forwarding and logistics services. The role requires strong customer coordination, communication, negotiation, and follow-up skills, together with the ability to work in a target-oriented environment.
Key Responsibilities
- Identify and develop new customer relationships and business opportunities within the freight forwarding and logistics sector.
- Maintain strong relationships with existing customers and understand their shipping and logistics requirements.
- Handle customer inquiries and provide timely information on freight forwarding and logistics services.
- Prepare and follow up on quotations, proposals, and commercial offers.
- Follow up with customers regularly to convert inquiries into confirmed business.
- Coordinate with internal teams, freight operations, and relevant stakeholders to ensure smooth customer service and shipment-related processes.
- Communicate with customers regarding service requirements, quotations, documentation, and follow-ups.
- Negotiate with customers where required to support business development and achieve sales objectives.
- Maintain accurate records of customer inquiries, quotations, follow-ups, and sales activities.
- Support the achievement of monthly and annual sales targets.
- Identify opportunities to expand business with existing customers and develop new accounts.
- Prepare basic sales reports and provide updates on customer activities and business opportunities.
- Handle customer concerns professionally and coordinate with the relevant teams to resolve issues.
- Stay updated on the company's freight forwarding and logistics services to effectively communicate their value to customers.
- Perform other sales and customer coordination duties assigned by management.
Candidate Requirements
- Minimum 2 years of experience in Sales, Customer Service, Freight Forwarding, or Logistics.
- Previous experience in freight forwarding or logistics sales will be an advantage.
- Strong customer coordination and relationship-management skills.
- Good communication skills with the ability to communicate confidently in English, Tamil, and Sinhala.
- Computer literacy is essential, including proficiency in MS Office, Word, Excel, Outlook, and related applications.
- Previous experience in Sales and Accounts will be an added advantage.
- Experience handling customer inquiries, quotations, follow-ups, and sales coordination.
- Good negotiation, presentation, and interpersonal skills.
- Ability to identify new business opportunities and develop customer relationships.
- Ability to work independently as well as effectively as part of a team.
- Target-oriented, responsible, proactive, and willing to take initiative.
- Strong organizational skills with good attention to detail.
- Willingness to learn and develop within the freight forwarding and logistics industry.
Key Skills
- Freight Forwarding & Logistics Sales
- Customer Relationship Management
- Business Development
- Quotation Preparation & Follow-up
- Customer Coordination
- Negotiation & Presentation
- Sales Target Management
- Communication & Interpersonal Skills
- MS Office
- Teamwork & Problem Solving