Sales Administration Manager
- Sri Lanka
Job Summary:
We are seeking an experienced and organized Sales Administration Manager to oversee and streamline sales support operations. The ideal candidate will be responsible for managing the Sales & Service administrative functions, coordinating with internal teams, maintaining accurate records, and ensuring smooth day-to-day sales processes. This role requires strong leadership, analytical thinking, and excellent communication skills to support the company’s growth and customer satisfaction goals.
Key Responsibilities:
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Lead and coordinate the Sales & Service administrative team to achieve departmental targets and ensure smooth operations.
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Manage and maintain customer and dealer databases, ensuring timely communication and follow-up.
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Oversee the preparation of sales reports, analyze performance data, and present insights to management for decision-making.
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Supervise customer inquiries and ensure effective resolution in collaboration with the Sales & Service teams.
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Plan and assist in promotional campaigns, dealer meetings, and company events.
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Ensure proper documentation, order processing, and after-sales support.
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Manage RMV documentation and coordinate with leasing companies where applicable.
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Review and approve Sales & Service team expenses, ensuring accuracy and timely submission.
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Oversee the calculation of monthly/quarterly incentives based on approved criteria.
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Drive process improvements and best practices in sales administration and operations.
Key Requirements:
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Minimum 8–10 years of experience in Sales Administration, Sales Coordination, or Sales Operations, with at least 2–3 years in a managerial/supervisory capacity.
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Qualification: Minimum G.C.E. A/L with part or full professional qualifications in Sales, Marketing, or Business Administration.
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Experience in the automotive industry, vehicle registration, or leasing coordination will be an added advantage.
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Excellent organizational, communication, and interpersonal skills.
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Strong analytical and reporting abilities, with attention to detail.
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Proficiency in MS Office and familiarity with CRM systems.
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Ability to work under pressure and manage multiple priorities effectively.