Sales Administration Manager
- Sri Lanka
Job Summary
We are seeking a highly organized and proactive Sales Administration Manager to oversee and optimize the sales administration function while supporting the Sales & Service teams in achieving business objectives. The successful candidate will be responsible for managing sales operations, customer and dealer administration, reporting, documentation, incentive administration, and coordination with internal and external stakeholders to ensure smooth and efficient business operations.
Key Responsibilities
- Oversee the day-to-day sales administration function to ensure efficient support for the Sales & Service teams.
- Coordinate with Sales & Service teams to ensure smooth execution of operational activities and achievement of departmental objectives.
- Ensure accurate and timely processing of customer orders, documentation, and after-sales support.
- Maintain and continuously improve sales administration processes to enhance operational efficiency.
- Manage and maintain customer and dealer databases, ensuring data accuracy and timely updates.
- Coordinate customer communications, follow-ups, and dealer support activities.
- Handle customer inquiries and work closely with internal teams to ensure prompt issue resolution and high customer satisfaction.
- Prepare daily, weekly, monthly, and quarterly sales reports for management.
- Analyze sales performance data and provide meaningful insights to support business decision-making.
- Monitor sales trends and recommend improvements to enhance operational effectiveness.
- Coordinate promotional campaigns, dealer meetings, exhibitions, and company events in collaboration with the Sales & Marketing teams.
- Support the implementation of sales initiatives and ensure timely execution of assigned projects.
- Liaise with cross-functional departments to facilitate seamless business operations.
- Ensure accurate documentation related to sales transactions, customer records, vehicle registrations, and after-sales processes.
- Handle RMV documentation and coordinate vehicle registration activities with relevant authorities.
- Liaise with leasing companies to facilitate documentation and processing requirements.
- Prepare and manage Sales & Service team expense claims, ensuring accuracy and timely submission.
- Calculate monthly and quarterly incentive payments based on approved company policies and performance criteria.
- Maintain proper records and supporting documentation for audit and compliance purposes.
- Identify opportunities to improve sales administration processes, reporting systems, and operational workflows.
- Ensure compliance with company policies, procedures, and documentation standards.
- Support management with administrative projects and continuous improvement initiatives.
Qualifications
- Minimum G.C.E. Advanced Level (A/L) qualification.
- Part professional qualifications or a Diploma in Sales, Marketing, Business Administration, or a related discipline will be an added advantage.
Experience
- Minimum 8 years of experience in Sales Administration, Sales Operations, or a similar role.
- At least 2–3 years of experience in a senior sales administration or supervisory capacity.
- Experience handling RMV documentation and coordinating with leasing companies will be a distinct advantage.
Knowledge & Skills
- Strong knowledge of sales administration processes and operational support.
- Excellent organizational, planning, and multitasking skills.
- Strong analytical and reporting abilities.
- Excellent communication, interpersonal, and stakeholder management skills.
- High attention to detail and accuracy in documentation.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience using CRM systems will be an added advantage.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.