Technical Integration Specialist – Client-Facing (APIs)
- Sri Lanka
About the Role
We are looking for a Technical Integration Specialist to support API integrations and ensure a smooth onboarding experience for customers and partners. This is a client-facing role ideal for someone with a strong technical foundation who enjoys problem-solving, working with APIs, and collaborating across teams.
Key Responsibilities
- Support the delivery of integration projects for new customers and channel partners
- Assist with configuration, testing, data mapping, and validation of API-based integrations
- Collaborate with internal teams to prepare onboarding timelines, documentation, and status updates
- Participate in go-live activities and provide early-life support to ensure smooth implementation
- Investigate API-related issues such as failed requests, data mismatches, and authentication errors
- Use tools such as Postman, Swagger, logs, and internal dashboards to validate system behavior
- Work closely with development teams to reproduce issues, provide clear context, and verify fixes
- Escalate issues with structured documentation and recommended solutions
- Gather and document integration requirements from customers and partners
- Support workflow definition, data mapping, and exception handling scenarios
- Prepare functional specifications, user guides, and support documentation
- Engage with clients and internal stakeholders, simplifying technical concepts where needed
- Provide timely updates and respond to integration-related queries professionally
- Support day-to-day platform operations, including issue triaging and client support
- Maintain and improve knowledge bases, onboarding templates, and documentation
- Identify recurring issues and recommend process or product improvements
Required Skills & Experience
- Basic understanding of REST APIs, JSON, and web-based integrations
- Familiarity with API testing tools such as Postman, Swagger, or similar
- 1–3 years of experience in roles such as Integration Support, Technical Support, Business Analyst, or Implementation Specialist
- Strong analytical and problem-solving skills
- Ability to gather requirements and translate them into clear documentation
- Excellent written and verbal communication skills
- Strong organisational and multitasking abilities
- High attention to detail and a proactive mindset
Nice to Have
- Exposure to SaaS, insurance, logistics, or fintech domains
- Experience supporting technical products or platforms
- Basic knowledge of SQL or databases
- Understanding of authentication protocols (OAuth2, API keys, JWT)
- Familiarity with webhooks, event-driven architectures, or queue-based systems
- Experience with tools such as Jira, Azure DevOps, Confluence, or Notion
Key Attributes / What Success Looks Like
- Smooth onboarding experience for customers and partners
- Quick and effective resolution of integration-related issues
- Strong collaboration across internal teams and external stakeholders
- High levels of customer satisfaction through responsiveness and professionalism
- Continuous improvement in processes, documentation, and integration quality